Community First Health Centers

Careers

Community First Health Services seeks outstanding individuals who are committed to and passionate about providing quality health care and making a positive difference in the community. If you are qualified for any of the following posted positions, we encourage you to apply and join our team.

Clinical Improvement Specialist - FT - New Haven

Position Summary: The Clinical Improvement Specialist is responsible for providing quality management and clinical education support to Community First Health Centers and its programs.  The position will ensure compliance and adherence to all prescribed goals and objectives as outlined by HRSA, Joint Commission and PCMH guidelines as well as educate staff on clinical guidelines and processes. As well as be a super user for the Clinical Portion of the electronic health record. 

Duties & Responsibilities

  • Develop and implement staff education and competency programs to adhere to clinical guidelines and processes. 
  • Be proficient as a clinical super user of the EHR. Train new providers/staff and assist with clinical streamlining of EHR as needed.
  • Send reminders and recall notices to patients in need of preventative screenings and tests  through letters and/or telephone calls; for specific patient populations as determined by compliance and PI committee to align with achieving quality measure result expectations for HEDIS\UDS and other quality measures set by insurer, governmental regulatory, certification and accreditation organizations. 
  • Encourage patients to be engaged and participative in the management of their health care.  
  • Provide continuous communication to the Clinical Care Team regarding patients’ compliance with all program goals, especially for patients with multiple medical issues.    
  • Utilization of EMR for tracking and documenting purposes.
  • Prepare and distribute health education materials, including reports, bulletins and visual aids such as films, videotapes, photographs and posters.
  • Maintain databases, mailing lists, telephone networks and other information to facilitate the functioning of health education programs for staff and community agencies.
  • Evaluate the Community First Health Centers Program requirements in regard to regulatory. PCMH Recognition and accreditation guidelines and assist with the formulation of processes for implementation.
  • Assist with the oversight of all compliance-oriented correspondence, including responses to audits and involuntary inspections for the agency when needed.
  • Generates follow up letters to patients for post surgical procedure patients for infection tracking purposes.
  • Participates in Quality Improvement, Risk Management and Compliance initiatives as requested.
  • Other misc. QA\QI audits and report generation 
  • Serves as a resource for promoting the value of quality and a commitment to continuous quality improvement; 
  • Meets deadlines, due dates and completes tasks as assigned.
  • Complies with all federal and state laws, accreditation and certification guidelines  as well as all Community First Health Centers 
    policies, procedures, rules and regulations 
  • Demonstrate Community First Health Centers values in daily work.
  • Other duties as assigned


Job Requirements 

Education and Experience 

Minimum Associates Degree in Nursing with preferred experience with Quality Indicators and Staff Education. Bachelor Degree preferred.

AND

Michigan Registered Nurse License

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Strong computer program use, including Microsoft Office suite, and data entry proficiency.
  • Ability to maintain confidentiality in all matters per HIPAA and the DCS Corporate Compliance Program
  • Excellent  Organization skills
  • High level of analytical and problem solving abilities.
  • Capability to interface and maintain effective relationships with all programs, agencies, and intra-agency personnel
  • Detail oriented, logical, and methodological approach to problem solving.
  • Flexible, with the ability to work independently and with minimal guidance.
  • Strong oral and written communication and presentation skills.
  • Excellent interpersonal and customer service skills, to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
  • Ability to work independently as well as part of a team
  • Willingness to learn new technologies related to the data entry, electronic medical or health record systems as well as any reporting tools.

Language Skills

  • Ability to read and speak English proficiently.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear.  

  • The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.  
  • The employee must occasionally lift and/or move up to 25 pounds. 
  • Specific vision requirements include the ability to see at close range. 
  • At times, may require more than 40 hours per week to perform the essential duties of the position. 
  • Fine hand manipulation (keyboarding).
  • Travel between sites using own vehicle.

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Clinical Social Worker (MSW) - FT - New Haven

Position Summary: This position provides behavioral health consultations in the primary care setting to children, adolescents, adults and families to improve psychosocial functioning. 

Duties & Responsibilities

  • Complete and maintain all required data and documentation of services to clients for both case and agency records; including: referrals, intake, treatment plans, progress notes, status reports, case management, closing and follow up services in a timely manner.
  • Assess a patient’s social, emotional, environmental financial and support needs.
  • Collaborates care through PCP, psychiatry and behavioral health care provider.
  • Inform other members of the health care team about these factors, which may affect the patient’s health and well-being.
  • Work with the patient’s family and other service provider agencies to develop a plan of care of the patient in his or her home or other living arrangement.
  • Be an advocate for the patient and, at times, an advocate for broader social causes.
  • Submit timely/accurate client daily activity logs/encounter forms for billing/statistical purposes.
  • Maintain a minimum of 60% direct service time to clients. 
  • Provide individual and/or group therapy and crisis intervention as needed.
  • Provide education on issues of mental health to service recipients, families and other staff.
  • Assist in the development and integration of mid-level services into the clinical delivery model of the Agency, its communities and partnering hospitals.
  • Promote and maintain awareness of Agency programs, services and activities.
  • Participate in Quality Improvement activities.
  • Attend meetings, seminars, workshops and conferences, as needed and approved for professional development and on behalf of Community First Health Centers.
  • Other duties as assigned.

Job Requirements
Education and Experience
Masters Degree in Social Work or related field or degree obtainable within 6 months from date of hire

AND

State of Michigan Licensure as a LMSW

AND

Experience in working with behavioral medical health recipients and behavioral health issues

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to maintain confidentiality in all matters.
  • High level of analytical and problem solving abilities.
  • Capability to interface and maintain effective relationships with all programs, agencies and intra-Agency personnel. 
  • Ability to exercise the discretion and some flexibility in selecting an optimal solution from established alternatives to obtain the desired outcome.
  • Ability to design and implement clinical pathways and protocols for treatment of chronic conditions.
  • Detail oriented, logical, and methodological approach to problem solving.
  • Flexible, with the ability to work independently and with minimal guidance.   
  • Strong oral and written communication and presentational skills. 
  • Excellent interpersonal and customer service skills, to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
  • Demonstrated ability to utilize DSM V for diagnostic process
  • General computer proficiency.
  • Must understand Age-Specific Care.
  • Must maintain Basic Life Support certification.

Language Skills 

  • Ability to read and speak English proficiently.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear.  
  • The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.  
  • The employee must occasionally lift and/or move up to 25 pounds. 
  • Specific vision requirements include the ability to see at close range. 
  • At times, may require more than 40 hours per week to perform the essential duties of the position. 
  • Fine hand manipulation (keyboarding).
  • Travel extensively using own vehicle.

Work Environment  
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • Internal office space.  
  • Extensive work performed in the field.
  • The noise level in the work environment is usually moderate.

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Homeless Health Care Program Manager - FT - St. Clair & Macomb County

 Position Summary: The Homeless Healthcare Program Manager provides direct oversight and leadership to the Agency’s Homeless Healthcare Program. This includes a clinic setting, an outreach setting and Behavioral Health components and ensures quality service delivery.


Duties & Responsibilities 

General Responsibilities

  • Must demonstrate effective leadership skills that result in successful conclusions to the goals, objectives and outcomes of the leader’s division and the Agency as a whole.
  • Direct and supervise all information management systems required to document and track program service delivery, utilization, etc, including clinical records and electronic data systems.
  • Develop appropriate, comprehensive, well thought out, plans and strategies to accomplish goals and objectives.
  • Clinical and administrative supervision of all program operations including staff, resource deployment, budgets, records, data management, site management, strategic plans, policies and procedures, and processes to ensure high quality care to all patients.
  • Ensure and maintain standards necessary for accreditation.
  • Explore additional funding to expand or enhance program services.
  • Assures goals and objectives are well-monitored, adjusted when required and communicated well to all parties necessary for successful completion.  
  • Effective verbal and written communication that assists in successful interaction with peers and subordinates and the accomplishment of objectives.
  • Develop and maintain integrated services networks to assure comprehensive, unduplicated delivery of services established by funding sources and the Agency.
  • Conduct reviews, assessments and other ‘outcomes’ activities to ensure quality of care.
  • Assure all reporting requirements are satisfactorily completed and submitted timely as required by the various funding sources.
  • Author the Homeless Healthcare aspects of the Federal Grant and ensure compliance.
  • Participate in the development and implementation of the Agency’s Strategic Plan.
  • Serve as a strong participant in Quality Improvement Activities.  Role model enthusiasm, competence, and commitment to quality that is desired from all Community First Health Centers employees.
  • Ensure all policies and practices are in accord with city and state regulations, and keep staff well informed.  
  • Manage and conduct staff performance evaluations, and ongoing professional development.
  • Maintain strong external relationships critical to Community First Health Centers’ operations.
  • Engage in community activities/groups critical to Community First Health Centers’ operations.
  • Other Duties As Assigned

Job Requirements 

Education and/or Experience
Bachelors Degree in Health Care field with 5 years of highly related administrative experience

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Must understand Age-Specific Care.

  • Ability to maintain confidentiality in all matters.
  • High level of analytical and problem solving abilities.
  • Capability to interface and maintain effective relationships with all programs, agencies and intra-Agency personnel. 
  • Detail oriented, logical, and methodological approach to problem solving.
  • Flexible, with the ability to work independently and with minimal guidance.   
  • Strong oral and written communication and presentational skills. 
  • Excellent interpersonal and customer service skills, to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
  • Ability to effectively supervise multiple disciplines necessary to provide direct patient care, case management services, behavioral services, and various referral services.
  • Must maintain Basic Life Support certification.

Language Skills

  • Ability to read and speak English proficiently.

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to talk or hear.  
  • The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch. 
  • The employee must occasionally lift and/or move up to 25 pounds. 
  • Specific vision requirements include the ability to see at close range. 
  • At times, may require more than 40 hours per week to perform the essential duties of the position. 
  • Fine hand manipulation (keyboarding).
  • Travel extensively using own vehicle.

Work Environment   
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • Internal office space.  
  • Community site visits as needed.
  • The noise level in the work environment is usually moderate.


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Custodian-PT-New Haven

Position Summary

Under the general supervision of the Practice Manager, the Custodian performs cleaning and maintenance functions at either Agency location.

General Responsibilities

  • Following cleaning schedule, maintain cleanliness of facility.
  • New Haven custodians are responsible for laundering mop heads and cleaning rags for both Agency locations.
  • Safely and effectively use cleaning products and equipment.
  • Monitor and report equipment concerns and malfunctions to supervisor.
  • Maintain facility security system with minimal assistance.
  • Attends meetings as needed.
  • Must participate in quality improvement activities
  • Other duties as assigned.
  • May be required to complete simple maintenance functions (repair or change out broken fixtures, hang pictures, etc.)

Education and/or Experience

High School Diploma or General Education Degree (GED) AND Experience with health care cleaning and maintenance preferred.

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Medical Assistant - FT - Float

 Position Summary

This position provides and delivers quality, comprehensive patient care as directed by a licensed provider and under the supervision of the Practice Manager.

General Responsibilities

  • Responsible for the entire patient flow process to include maintaining exam rooms; supplies; waste materials; medical records flow; chart tracking all records; patient instruction sheets; nightly lockdown and openings when designated shift start & end times are dictated; growth grids; immunizations tracking in MCIR on a daily basis to insure patient immunizations are up to date.
  • Perform diagnostic procedures within the scope of the MA role.
  • Autoclave / sterilize and maintain instruments.
  • Conduct daily patient education and distribute materials.
  • Practice infection control at all times.
  • Communicate with patients to include triage; hospital; insurance companies; home care / nursing homes; pharmacy.
  • Assist physician with all procedures or processes.
  • Perform basic lab / X-ray procedures as necessary such as basic chest & extremities; venipunctures; heel & finger sticks; cultures-GC, Strep B, Chlamydia and Herpes; UA; EKG etc.
  • Maintain sample medications for inventory and expiration dates.
  • Conduct patient referrals and pre-authorizations as directed.
  • Assist in orientation of new hires and completion of orientation checklist.
  • Participate in required continuing education for immunizations and all other clinic processes.
  • Participate in working in the lab or x-ray as needed.
  • Successfully complete all competencies required by CFHS, including lab and x-ray.
  • Successfully complete all documentation in EHR; including all tracking processes for referrals, lab and hospitalization.
  • Use MCIR website and EHR on a monthly basis for MCIR to send letters (recall/reminders) to patients that are due or overdue for vaccines or tests.
  • Maintain levels of certification as needed.
  • Other duties as assigned.

Note: this is how following paragraph appears on former website

Homeless Data from assigned sources using proper forms including the Encounter form. Resource search for clients with special needs. Assist walk-ins: Eligibility, Substance Abuse Referral, Dental, Vision, Prescription, and access to other supportive services Participate in Quality Improvement activities such as obtaining Patient Survey information

Education and/or Experience

High School diploma or GED AND Graduate in Medical Assistance or Nursing with a C or better G.P.A.

AND

Approved certification, registration, and/or license to practice in the state of Michigan as applicable. Minimally, certification as a Medical Assistant obtained within 6 months from date of hire.

AND

Relevant work experience in a medical center preferred.

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Medical Assistant - FT - Algonac

Position Summary

This position provides and delivers quality, comprehensive patient care as directed by a licensed provider and under the supervision of the Practice Manager.

General Responsibilities

  • Responsible for the entire patient flow process to include maintaining exam rooms; supplies; waste materials; medical records flow; chart tracking all records; patient instruction sheets; nightly lockdown and openings when designated shift start & end times are dictated; growth grids; immunizations tracking in MCIR on a daily basis to insure patient immunizations are up to date.
  • Perform diagnostic procedures within the scope of the MA role.
  • Autoclave / sterilize and maintain instruments.
  • Conduct daily patient education and distribute materials.
  • Practice infection control at all times.
  • Communicate with patients to include triage; hospital; insurance companies; home care / nursing homes; pharmacy.
  • Assist physician with all procedures or processes.
  • Perform basic lab / X-ray procedures as necessary such as basic chest & extremities; venipunctures; heel & finger sticks; cultures-GC, Strep B, Chlamydia and Herpes; UA; EKG etc.
  • Maintain sample medications for inventory and expiration dates.
  • Conduct patient referrals and pre-authorizations as directed.
  • Assist in orientation of new hires and completion of orientation checklist.
  • Participate in required continuing education for immunizations and all other clinic processes.
  • Participate in working in the lab or x-ray as needed.
  • Successfully complete all competencies required by CFHS, including lab and x-ray.
  • Successfully complete all documentation in EHR; including all tracking processes for referrals, lab and hospitalization.
  • Use MCIR website and EHR on a monthly basis for MCIR to send letters (recall/reminders) to patients that are due or overdue for vaccines or tests.
  • Maintain levels of certification as needed.
  • Other duties as assigned.

Note: this is how following paragraph appears on former website

Homeless Data from assigned sources using proper forms including the Encounter form. Resource search for clients with special needs. Assist walk-ins: Eligibility, Substance Abuse Referral, Dental, Vision, Prescription, and access to other supportive services Participate in Quality Improvement activities such as obtaining Patient Survey information

Education and/or Experience

High School diploma or GED AND Graduate in Medical Assistance or Nursing with a C or better G.P.A.

AND

Approved certification, registration, and/or license to practice in the state of Michigan as applicable. Minimally, certification as a Medical Assistant obtained within 6 months from date of hire.

AND

Relevant work experience in a medical center preferred.

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Lab Technician - PT - New Haven WIC

POSITION SUMMARY

This position provides laboratory services for all clients as needed.

GENERAL RESPONSIBILITIES

  • Obtain, record, and plot adult and child anthropometric data (height, weight) using program specified growth charts. (WIC Lab Tech only)
  • Run daily reports from MI-WIC.
  • Complete lab tests and phlebotomies for testing.
  • Identify and label specimens.
  • Maintain laboratory supplies and equipment, ensuring repairs, if needed.
  • Identify and report any problems that may affect individual lab results to supervisor.
  • Clean and sterilize equipment, instruments, and work area.  
  • Run controls daily.
  • Inventory, order, and stock lab supplies according to policies and procedures.
  • Maintain accurate and up-to-date logs/records and reports for quality assurance purposes.
  • Run reports from MCIR, as needed
  • Attend meetings, seminars, workshops and conferences, as needed and approved for professional development and on behalf of Community First Health Centers.
  • Promotes and maintains awareness of Agency programs, services and activities.
  • Other duties as assigned.

QUALIFICATIONS

  • Ability to maintain confidentiality in all matters.
  • High level of analytical and problem solving abilities.
  • Capability to interface and maintain effective relationships with all programs, agencies, and intra-Agency personnel
  • Detail oriented, logical, and methodological approach to problem solving.
  • Flexible, with the ability to work independently and with minimal guidance.
  • Strong oral and written communication and presentational skills.
  • Excellent interpersonal and customer service skills, to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
  • General computer proficiency.
  • Must understand Age-Specific Care.
  • Must maintain Basic Life Support certification

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED).-AND-

AND

Completion of MDHHS Lab/Anthropometric Training for WIC with competent assessment. (WIC only).

AND

Prior experience in obtaining anthropometric measurements and blood samples preferred.

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Accountant - FT - New Haven

POSITION SUMMARY

In coordination with other Finance Staff, and adhering to all Agency policies and procedures, performs all accounting and finance functions for DCS.

GENERAL RESPONSIBILITIES

  • Make timely bank deposits and monitor revenue cycle, ensuring adequate cash flow.
  • Serves as back-up to the Accounting Assistant in maintaining the accounts payable system, keeping vendors and internal records current.
  • Serves as back-up to the Accounting Assistant in processing payroll and related payments, ensuring accuracy while keeping related accounting records current.
  • Reconcile accounts and prepare internal analysis of financial data.
  • Compile and analyze financial information in preparation of general ledger entries.
  • Perform month-end and year-end closing.
  • Assist in annual audit process.
  • Assist other departments with accounting questions or concerns.
  • Maintain open and frequent communication with the Chief Financial Officer and recommending improvements to internal controls, systems, and accounting procedures.
  • Promote and maintain awareness of Agency programs, services, and activities.
  • Attend meetings, seminars, workshops and conferences, as needed for professional development and on behalf of DCS.
  • Prepare budget, financial status, and other regulatory reports.
  • Other duties as assigned.

REPORTING RELATIONSHIPS

Supervisor:  Chief Financial Officer

EDUCATION AND/OR EXPERIENCE

*Bachelor’s Degree in Accounting preferred. 
*A minimum of 3 years of experience preferred.

QUALIFICATIONS

  • Ability to maintain confidentiality in all matters
  • Good skills in the applications of the general accounting and auditing principles and practices in accordance with GAAP; good skills in reviewing and analyzing transactions.
  • Excellent verbal and written communication skills.
  • High level of analytical and problem solving abilities.
  • Detail oriented, logical, and methodological approach to problem solving.
  • Ability to follow directions and make decisions appropriately when needed.
  • Must maintain Basic Life Support certification.
  • Ability to read and speak English proficiently.


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Care Continuation Specialist - FT - New Haven

POSITITION SUMMARY

The Care Continuation Specialist is responsible for coordinating patient care, with a focus on cervical cancer screening.

GENERAL RESPONSIBILITIES

  • Identify patients that are due for their annual cervical cancer screening and notify them of the need to schedule an appointment.
  • Keep patients knowledgeable about their health care, working with them to positively participate in established treatments and follow-up care.
  • Develop a database to track cervical cancer screening test dates, results and date of next recommended screening from both external and Community First Health Centers providers
  • Generate reports using the EMR system to ensure women between the ages 21-64 are receiving the recommended cervical cancer screening at least once per measurement year. 
  • Forward reminders to patients regarding scheduled appointments for cervical cancer screenings.
  • Review medical charts to ascertain all services needed to fulfill HEDIS requirements from applicable insurance plans.
  • Review medical charts to determine vaccinations needed but not yet administered and facilitate appointments.
  • As agreed to with providers, call patients to inform them of necessary care and make appointments for them to receive this care.
  • Properly record and file all correspondence and documentation-relating to HEDIS data.
  • Attend training seminars and conferences to maintain knowledge of insurance and HEDIS and HMO requirements.
  • Maintain communication between medical staff, patients and insurers.
  • Participate in Quality Improvement activities.
  • Assist with patient referrals based on requirements of insurance and HMO companies.
  • Other duties as assigned

QUALIFICATIONS

  • Ability to maintain confidentiality in all matters.
  • Capability to interface and maintain effective relationships with all programs, agencies and intra-Agency personnel. 
  • Detail oriented, logical, and problem-solver.
  • Flexible, with the ability to work independently and with minimal guidance.   
  • Strong oral communication skills. 
  • Excellent interpersonal and customer service skills, to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
  • Excellent telephone skills and computer proficiency.
  • Must maintain Basic Life Support certification.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) required.

AND

Two years of health care experience.  Familiarity with medical terminology and medical records preferred.


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Eligibility Specialist - PT - Algonac

POSITION SUMMARY

The Eligibility Specialist provides initial screening and assessment of the needs of patients including appropriate referrals and follows up. This position coordinates and provides services such as eligibility determinations, referrals and linkages to other programs/agencies and to clients at the medical center and at program sites.

GENERAL RESPONSIBILITIES

  • Promote and maintain awareness of Agency programs, services, and activities.
  • Complete and submit encounter forms for entry into EMR system.
  • Authorize medical, dental, and vision appointments for Sliding Fee patients.
  • Add or change the Medical Center Sliding Scale Program participant list and distribute to pharmacies and pertinent staff.
  • Coordinate the yearly Sliding Scale Program participant renewal processing.
  • Greet and assist walk-in patients.  
  • Conduct resource search and advocate for clients with special needs.
  • Coordinate client transportation.
  • Develop inter-agency network as a means of referral sources, such as employment, training, housing, etc. 
  • Attend meetings, seminars, workshops and conferences, as needed and approved for professional development and on behalf of Community First Health Centers.
  • Other Duties As Assigned

REPORTING RELATIONSHIPS

Supervisor:  Practice Manager

EDUCATION AND/OR EXPERIENCE

High School Diploma with relevant experience preferred

QUALIFICATIONS

  • Ability to maintain confidentiality in all matters.
  • High level of analytical and problem solving abilities.
  • Capability to interface and maintain effective relationships with all programs, agencies and intra-Agency personnel. 
  • Detail oriented, logical, and methodological approach to problem solving.
  • Flexible, with the ability to work independently and with minimal guidance.   
  • Strong oral and written communication and presentational skills. 
  • Excellent interpersonal and customer service skills, to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
  • General computer proficiency.
  • Must maintain Basic Life Support certification.


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Outreach and Enrollment Specialist - FT - Float

POSITITION SUMMARY

The Outreach and Enrollment Specialist acts as an advocate and a resource for the CFHC’s population in need of outreach and enrollment services to enable patients to receive necessary medical care and other offered services.

GENERAL RESPONSIBILITIES

  • Promote and maintain awareness of Agency programs, services and activities.
  • Provide outreach education (Program Awareness) to inform community groups and businesses of services, and contacts.
  • Develop outreach materials to present to possible enrollees.  Material will include all pertinent information to be presented to community education sessions.
  • Develop list of locale and types of entities at which to conduct education sessions.
  • Prepare schedule of information/education sessions to be held at each available venue.
  • Conduct education sessions as scheduled.  Ensure enrollment packets and sign-in sheets are available at sessions.
  • Contact local collaboration partners to develop joint efforts for the outreach and enrollment program.
  • Retain records for all new enrollees.
  • Report required data to any necessary entity.
  • Review and become familiar with the basic terms of the Affordable Care Act.
  • Become knowledgeable of Michigan’s Medicaid benefits enrollment process.
  • Recruit individuals who are potentially qualified for the relevant program/service. 
  • Complete and submit data into the EMR and/or tracking worksheets.
  • Assist with the development of a programmatic resource manual relevant to each service.
  • Provide Community Awareness programs as directed.
  • Participate in quality improvement activities.
  • Attend meetings, seminars, workshops and conferences, as needed and approved for professional development and on behalf of DCS.
  • Engage clients on the streets, respond to referrals from shelters, jails, family members, schools, and community and link the client to appropriate services (medical, psychological, social, etc.) as needed..
  • Make the necessary internal referral for service based on client need.
  • Assist clients living on the streets to obtain the necessary DCS medical care resources.
  • Record services, gather and provide statistics necessary for the UDS reports, in-kind, billing approvals, all other reports related to needs and services of the homeless.
  • Develop inter-agency network as a means of referrals sources, such as employment, training, etc.
  • Coordinate client transportation.
  • Solicit donations of personal hygiene items or medications as needed.

QUALIFICATIONS

  • Ability to maintain confidentiality in all matters.
  • High level of analytical and problem solving abilities.
  • Capability to interface and maintain effective relationships with all programs, agencies and intra-Agency personnel. 
  • Detail oriented, logical, and methodological approach to problem solving.
  • Flexible, with the ability to work independently and with minimal guidance.   
  • Strong oral and written communication and presentational skills. 
  • Excellent interpersonal and customer service skills, to effectively and tactfully deal with a diverse group of patients, staff, customers, and community groups.
  • General computer proficiency.
  • Must understand Age-Specific Care.
  • Must maintain Basic Life Support certification

EDUCATION AND/OR EXPERIENCE

High School Diploma required.  Associates/Bachelor’s Degree preferred.

AND

Some experience and desire to work with the populations in need.


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